Contact Us

Editorial scope and limits

This contact form reaches the editorial team behind this review site, not the casino operator. Questions about game rules, bonus terms, or how a particular promotion is calculated can be answered here. Anything involving your personal account, a deposit that has not landed, a withdrawal that is stuck, or a dispute over wagering progress must go to King johnnie's own support desk, because the operator alone holds your account records and payment history.

In practice, the editorial team can explain how a feature works, clarify what a term means, or point you toward the right section of the operator's help pages. The team cannot see your balance, cannot pause a withdrawal, and cannot override a decision made by the casino's payments department. Sending those requests here only delays them.

Corrections and outdated details

Reports of outdated information are taken seriously and reviewed on their merits. When a bonus offer has changed, a game has been removed, or a payout time no longer matches what the operator advertises, the editorial team checks the claim against the operator's current published terms and updates the relevant page.

For a correction to be useful, the report should state what is wrong and where it appears. A link or a page name helps the team locate the entry quickly. Keep in mind that the operator's terms can change without notice, so a detail that was accurate at the time of writing may have shifted since.

What belongs where

The editorial team can respond to questions about the content of this website, including how a rating was reached and what criteria a review covers. The team can also pass on general feedback about the site's usability or suggest topics for future coverage.

• Account access, verification, deposits, withdrawals and bonuses belong to King johnnie's support team.
• Responsible gambling tools, self-exclusion requests and cooling-off periods are handled by the operator directly.
• Questions about the accuracy or fairness of a published review belong here.

Where a message concerns both the site's content and the reader's account, the editorial team will answer the content part and direct the account part to the operator. Turnaround depends on the volume of incoming messages, and complex queries take longer to investigate than simple ones.